Booking Changes and Cancellations
Experience Central does not own or control the venues they operate at. Event dates are subject to change without notice by the venue owner and Experience Central will endeavour to provide alternative dates should this situation arise.
Once you have made a booking, cancellation charges may apply if you are unable to attend:
$30.00 rebooking fee if booking is changed within 8-14 days from your booked date.
$50.00 rebooking fee if booking is changed 7 days or less from your booked date.
Please note: as Bathurst is an exceptional event, a 60-day cancellation policy applies. No bookings will be refunded or rescheduled within 60 days of the booked event. Vouchers can be transferred to another person if the original participant is unable to attend. Lunch bookings purchased are non-refundable.
Failure to give notice or un-attendance*
In the event that you redeem a voucher “convert to a booking” and you do not attend the experience date, or choose not to participate in your experience;
Upon making a booking, your voucher redemption period is replaced by the booked experience date. Failure to give preceding notice of your inability to attend or participate in your booked experience will result in your booking being unusable for any future bookings and redemption period being void. This is due to Fastrack V8 Race bearing the cost to prepare and provide your experience irrespective of your un-attendance or non-participation.
Experience Central are subject to availability, so it is advisable to book at least 8 weeks in advance. Longer advance bookings are recommended for peak times including weekends and holidays. Weekend dates are at the discretion of Venue owners and their availability cannot be guaranteed by Experience Central.
Redeeming Your Voucher
Your voucher is required for redemption on the day of your experience.
Your voucher will be valid for three years (twelve months for any vouchers purchase before the 19th of March, 2018) only from the date of purchase.
Chrisco & Crew Passes are cash vouchers and must be presented on the race day.
No refunds will be offered on purchased vouchers. However, vouchers are transferrable – notification of who the voucher is given to and a booking from the recipient before the voucher expiry allows for every voucher purchased to be used. No refunds will be offered on expired vouchers. Crew Pass vouchers are non-refundable. Booked drives can be rescheduled any time prior to 14 business days before driving. Booking changes within 14 business days are subject to rebooking fees as outlined in Booking Changes and Cancellations above.
If for any reason your selected venue or experience was withdrawn we would make our best efforts to provide your experience through an alternate venue; if this is not suitable, you can obtain a refund once the voucher is sent back and received by Experience Central office.
You can contact our customer service team for clarification on any experience. The information supplied is correct at time of publication; however, it is abbreviated and may change slightly from time to time without notice.
All experiences unless expressly mentioned in the experience details are supplied excluding transportation to and from relevant venues.
The pictures are used as an indication only of the experiences. The venues, vehicles, settings, and equipment may vary.
Session lengths are an indication only of the time you will be at the venue. You should allow three hours to complete your experience. This may be extended due to rain or change in track conditions.
Experience Central provides all information regarding any restrictions that may apply, i.e. minimum age, weight, health or any other restriction in the online FAQ section and indemnity form.
Certain Experience Central experiences supplied may be unsuitable or require alternate arrangements for individuals with a disability. We are happy to make any such practicable arrangements on your behalf. Please make us aware of any such disability prior to your selection of purchase.
The Experience Central cars are purpose-built and are not V8Supercars. Ford and Holden Experience Central cars are available on the day but due to demand, you may incur delays for a particular brand. Every effort is made to have an Automatic vehicle available on the day but cannot be guaranteed; not available Barbagallo Raceway, Hidden Valley, Symmons Plains and Bathurst.
Weather or other factors causing disruption or cancellation
Experience Central are subject to weather conditions. Rain will cause delays and may result in the cancellation of the event. It is strongly recommended that you contact the Weather Check Phone (0412 018 035) for track and weather conditions prior to leaving home. The message is updated at 7 am on the day of the event. If you are not able to participate on the day due to inclement weather, you should reschedule on the day at the track Reception to avoid incurring a rebooking fee; this is only available to participants that are in attendance on the day. Your voucher expiry date will be extended for an additional 12 months only from the date of rain cancellation.
Experience Central relies on a range of other parties, including but not limited to sports governing bodies, venue owners, event organizers and permit providers, local councils and state government departments, insurance providers, safety officers and medical personnel, to enable their events to be staged. Experience Central cannot control the actions of third parties upon which Experience Central relies to conduct its activities. Experience Central is not liable for any costs or damages incurred by customers in relation to event postponement or cancellations. If Experience Central cannot deliver the purchased experience, your voucher expiry date will be extended for an additional 12 months from the date of said cancellation, fully transferable. Experience Central is not liable for any additional travel, accommodation or any other costs incurred by participants, their family and friends attending any scheduled Experience Central events.
If you are unsatisfied with your Experience Central experience, please bring it to the attention of the event management on the day. It is important you do this so that both parties have immediate access to a solution. Our ability to fix any issues after the day is often limited.
Experience Central uses a number of agents to supply our products and any purchases through these agents are subject to their conditions and not the conditions of Experience Central. It is recommended that you read the terms and conditions of those agents with regard to refund or voucher expiry dates.
Experience Central has no liability for any damage or loss caused by any negligent omission or act of any service or third party. Experience Central has no liability for any act, default or omission, whether negligent or otherwise, of any service provider. Where Experience Central’s liability cannot be excluded, such liability is limited to the value of the voucher purchased.
As per all action events, an indemnity form providing your willful participation must be completed before the day of your event. You will receive an indemnity form to fill out as part of your booking confirmation. An example of our indemnity form is linked for your information only. Click here for the link to the indemnity form online.
All Prices are in Australian dollars, include GST and are correct at time of publication. Experience Central reserves the right to change prices without notice. Any change in price will be communicated before a purchase is placed.
Fastrack V8Race’s website contains the most up to date version of our terms and conditions and supersedes any previous version whether online, print or any other version.
The images, illustrations, and text contained within this website are protected by copyright and must not be replicated in whole or part unless given the express permission of Experience Central Pty Ltd.